Refund policy

There are no refunds or returns unless the product is faulty. You’ll also need the receipt or proof of purchase.

If you need to rstart a return, you can contact us at zaci.creations1@gmail.com. Please note that returns will need to be sent to the following address: 18 Downsvalley Road, Willingdon, Eastbourne, BN20 9QG 

You can always contact us for any return question at zaci.creations1@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zaci.creations1@gmail.com.